Revision Policy
Revision Policy
At Vowtail, we want your portrait and keepsakes to feel personal, meaningful, and true to the chapter you want to keep. That is why eligible portrait orders include a preview process before final painting or production.
Preview Before Final Painting
For hand-painted portrait orders, we may provide a preview or direction for your approval before the final painting stage. This allows you to review the overall composition, pet details, background direction, and personalization before the piece is completed.
Revisions Before Approval
You may request revisions before final approval. Revisions may include reasonable adjustments such as:
• Pet positioning or composition
• Background direction
• Small color or detail adjustments
• Name, date, or personalization corrections
• General artwork direction
We want the final piece to feel right, and we will work with you during the preview stage to make reasonable adjustments.
What Revisions Do Not Include
Revisions do not include a full redesign after approval, a complete change of pet photo after artwork has begun, or changes that are outside the original order details.
Examples of changes that may require an additional fee include:
• Changing to a different pet photo after work has started
• Changing the product type, size, or layout after production begins
• Requesting a completely new artwork direction after approval
• Revisions requested after final painting, printing, or production has started
• Changes caused by incorrect information submitted by the customer
Approval
Once you approve the preview, your order will move into final painting, printing, or production. After approval, we may not be able to make further changes.
Please review all details carefully before approving, including:
• Pet appearance
• Name spelling
• Dates
• Message text
• Product size
• Background or style direction
Personalized Keepsakes
Some personalized keepsakes may not include a preview before production. For these items, please make sure all names, dates, photos, and custom details are correct before placing your order.
Artistic Interpretation
Hand-painted portraits are made by real artists and will not look exactly like a digital photo. Brushwork, texture, color variation, and artistic interpretation are part of the handmade nature of the product.
Questions
If you have questions about revisions or your preview, contact us at: